| OTHER DELIVERY
INFORMATION
SPECIAL DELIVERY INSTRUCTIONS – if we don’t receive
specific delivery instructions we will leave your order at
your front door. Unfortunately, we can take no responsibility
for missing orders once we have delivered.
HOW LONG WILL MEALS LAST OUT OF THE FREEZER?- up to 7 hours
or overnight when packed with wet and dry ice.
Order not received on expected day
We are very good at on-time deliveries on the day you requested.
Therefore if you haven't received your order when expected
please call us on (02) 9905 0266 or 1300 131 070 so we can
ensure that the delivery gets to you asap.
For interstate deliveries we use an independent courier service.
If your delivery hasn't turned up, please don't assume
it will be delivered next week as we would have phone you
to
advise
you missed the cut off.
If you forget to advise us your delivery hasn't arrived
on the designated day we cannot be held responsible.
Live in a security unit and will not be home
Please make arrangements for our driver or courier to;
- buzz
a neighbour to let us in so we can leave your order
at your front door,
- access to your garage,
- or provide alternative instructions.
What is the condition of purchase?
The customer will bear all risk in respect of the meals once
they have been delivered as per your instructions, unless
otherwise agreed in writing prior to delivery. Gourmet Dinner
Service will not be responsible for any loss or deterioration
which occurs subsequent to delivery (due to non-timely collection
or otherwise).
Can I pick up the order myself?
Meals can be collected from our kitchen at Brookvale, Sydney
from Monday to Friday 8am - 5pm.
How are the meals delivered?
GDS Driver deliveries: All orders will be packed in a polystyrene
insulated box.
Courier deliveries: All orders will be packed in a sealed polystyrene
insulated box filled with wet ice.
Interstate deliveries: All orders will be packed in a sealed
polystyrene insulated box filled with a combination of wet
and dry ice.
Do I need to tell you all my details each time I order?
When you register you provide us with your address and contact
details as well as delivery instructions. These are displayed
when you place your order. If these details have changed
you will need to make these changes. Credit card details
will need to be entered each time as we do not keep these
on file.
Where are our delivery areas?
For suburbs, delivery day and approximate delivery times click
here to find out where we deliver to.
What if I’m not home to take delivery?
Leave special instructions where to leave your order. Your
order will be packed to keep your meals at the correct temperature
for approximately 7 hours.
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