Gourmet Dinners Service

Frequently Asked Questions

Ordering

Are there any contracts?

There are no contracts and no joining fees.

How do I purchase a Gift voucher?

Gift Vouchers can be purchased online and the will be emailed direct to the recipient. You can choose to have the voucher emailed direct to yourself by simply entering your email address in the recipient's email address field. This way you can forward the Gift Voucher to the recipient by email or print it out to give them a hard copy.

Can I send a Gift of meals?

Gift Orders can be placed online. Choose a Hamper or Select your Own items from our menu; provide the recipient's delivery details and select from the available delivery dates. At the checkout stage it will give you the option to make the order a gift and ask for you to add a message for the Gift Card. If no-one is home the gift will be left at front door. Please advise recipient of delivery date.
Note: We shall not accept any liability after delivery.

Payment

What are my payment options?

Payment can be made by Visa, Mastercard, Amex or Paypal online or you can select to pay cash on delivery to our driver. Orders delivered by Fastway couriers require payment online. To protect your security we use a secure independent payment gateway and do not store any credit card details unless you manually select to do this.

Meal Info

What ingredients are used?

Locally sourced, real ingredients are what we use in all our meals. We don’t use any preservatives, additives or genetically modified foods. Fresh herbs, onion, garlic and spices are used to create unique flavour bases. All meals are cooked from scratch in our kitchens with premium produce.
For a full list of ingredients for any dish please click on the photo of the meal. Full nutritional information is also provided for every meal.

Who cooks my meals?

Sebastien Houillon is our French executive chef and he is assisted by Indian master chef Gupreet Singh and a team of inspired sous chefs. The combined skills of our kitchen results in an extensive menu of global flavours that will leave you enjoying every mouthful.

What if I'm allergic to some foods?

Please check each meal for anything you may be allergic to. Click on each meal to see a full ingredient list. In our kitchen we use milk, egg, gluten, seafood, peanuts, other nuts, sesame seed and capsicum and we cannot guarantee a total absence of these products in any of our meals.

Do you cater for special dietary requirements?

Follow our gluten free, vegetarian and dairy free icons for suitable options. Our sister company Dietlicious [link] offers small meals for weight loss and more gluten free, vegetarian and dairy free options.

How do I serve my meals?

Meals can be stored in the freezer for up to 4 months. Once defrosted, they can be stored in the fridge for up to 4 days.

How do I store my meals?

Each meal has easy instructions on how to heat or cook. If you are using the oven you need to transfer food from the plastic containers to an oven proof dish before heating. Foil packaged meals need to have the lid removed prior to heating. Most meals can be heated using a microwave, with the exception of those with pastry + those that are not pre-cooked, which are best cooked using an oven or stovetop.

Delivery

When do you deliver to my area?

Each area has a designated delivery day – please enter your postcode here for details. There is a minimum order value of $50 excluding delivery.

Who delivers my food?

Sydney, Melbourne + Brisbane metro are serviced by our Gourmet Dinner Service drivers. We use Fastway Couriers for some suburbs as well as ACT and regional NSW, VIC and QLD.

How do the meals arrive?

The meals arrive in an insulated box which maintains your food at optimum temperature. The main meals arrive frozen and should be placed in the freezer until needed. Vegetables and Salads arrive fresh and are to be stored in the fridge.

What do I do with my insulated box?

Boxes are collected on delivery of your next order – please store in a clean space and remember to leave out when expecting a delivery. We appreciate your assistance in helping us reduce wastage.
Exception: There is no box retrieval by independent couriers (Fastway).

What about Public Holidays?

There are no deliveries on Public Holidays. Most deliveries will be made on your next delivery day.

Can we collect our orders?

Meals can also be collected from our kitchen in Brookvale and Melbourne, but please pre-order so that we can have it packed ready to go. For same day pick up orders before 12 noon.
We are located at :
Sydney kitchen: Unit 5/9 Powells Road, Brookvale.
Melbourne kitchen: 63 Henderson Rd, Clayton.
Pick up: Monday to Thursday 8.30am – 5pm Friday 8.30am – 4pm.