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Frequently Asked Questions

Frozen Meal Info

Are your meals fresh or frozen?

They are “freshly frozen”. We make our meals from scratch, using wonderfully nourishing, fresh, wholefood ingredients. Then we snap-freeze them to lock in the goodness and flavour. We believe frozen ready meals are the best and healthiest option for you.

Why frozen?

There are so many benefits to frozen food, starting with the fact that freezing is a wholly natural method of food preservation. This means that we do not need to add any preservatives or unnatural additives or chemicals to extend the shelf life. Freezing also maintains the quality of the food from our kitchen right to your front door: it conserves the nutritional value of the food; and reduces waste too! Learn more here: 6 cool reasons why frozen beats fresh

But surely, fresh is best?

You need to decide for yourself. When it comes to ready meals, there are typically two options:

Freshly frozen meals – such as the ones from GDS involve cooking with natural ingredients then snap-freezing to allow you to enjoy the food many weeks or months later, without using any unnatural or unhealthy additives.

Chemically fresh meals – many companies promote their ready meals as freshly made and delivered, however, they offer many days/weeks shelf life. How? Using chemicals of course. Fresh meal providers usually use preservatives or MAP gas-flushing techniques (or both!) to unnaturally extend the shelf life of their food.


Nutrition, Serving + Storage

What ingredients are used?

Locally sourced, real ingredients are what we use in all our meals. We don’t use any preservatives, additives or genetically modified foods. Fresh herbs, onion, garlic and spices are used to create unique flavour bases. All meals are cooked from scratch in our kitchens with premium produce. For a full list of ingredients for any dish please click on the photo of the meal. Full nutritional information is also provided for every meal. We update our meals seasonally so you’ll always have new flavours to enjoy.

Great care has been taken to remove all pits/pit fragments, seed fragments, herb and spice – stems, pods, seed shells, nut shells from all our meals, however, some may remain.

We use fresh fish and while great care is taken to remove all fish bones, some may remain.

Who cooks my meals?

Our team of talented chefs span three kitchens in three states and are headed up Master Chef, Gupreet Singh. The combined skills across our kitchens results in an extensive menu of global flavours that will leave you enjoying every mouthful. We update our meals seasonally so you’ll always have new flavours to enjoy.

How many calories per serve?

The Nutritional Information references nutrient information on a per serve basis and it is stated on each meal.

How do the meals arrive?

The meals arrive in a box containing insulation and dry ice which maintains your food at optimum temperature. The main meals arrive frozen and should be placed in the freezer until needed. Vegetables and salads arrive fresh and are to be stored in the fridge.

How do I store my meals?

Meals can be stored in the freezer for up to 4 months. Once defrosted, they can be stored in the fridge for up to 4 days. Fresh food ie salads and vegetables can be stored for 4/5 days in fridge. They can’t be frozen. Please see labels for used and storage information.

How do I serve my meals?

Each meal has easy instructions on how to heat or cook. If you are using the oven you need to transfer food from the plastic containers to an oven proof dish before heating. Foil packaged meals need to have the lid removed prior to heating. All meals can be heated using a microwave (including foil containers), with the exception of those meals which need to be cooked.


Ordering and/or purchasing a gift

Should I order online or over the phone?

We are an online business so your entire order can be completed via our website. Of course, if you run into any problems then please do give us a call and we can help. Some NDIS or HCP customers may need to call to complete their split-payment order.

Do you accept orders for NDIS and Home Care Package recipients?

Yes we do! Please see our dedicated NDIS and Home Care Package page for more details.

Are there any contracts?

There are no contracts and no joining fees. You have the option to choose what and when to order so long as the minimum food value is $75 (plus delivery fee). After ordering online, you will receive an email confirmation containing your order details. Please check all details thoroughly and call our office if any changes are required. Please note that we require 1-2 business days notice to ajust delivery dates or make meal changes for an order but will endeavour to accommodate where possible.

How do I purchase a Gift Voucher?

Gift Vouchers can be purchased online and will be emailed direct to the recipient. You can choose to have the voucher emailed direct to yourself by simply entering your email address in the recipient's email address field. This way you can forward the Gift Voucher to the recipient by email or print it out to give them a hard copy.

Can I send a gift of meals?

Yes, gifts of meals can be ordered online. Choose a Hamper or select your own items from our menu; provide the recipient's delivery details and select from the available delivery dates. At the checkout stage it will give you the option to ‘Make The Order a Gift’ and ask for you to add a message for the optional Gift Card. If no-one is home the gift will be left at front door. It is your responsibility to advise recipient of delivery date. We cannot be held responsible if they are not home or away and shall not accept any liability after delivery.

I'm based overseas, can I guy a gift voucher or meals?

Yes, you can. Please note that our website doesn’t accept international addresses and some overseas credit cards, so please use PayPal for payment and our address (5/9 Powells Rd, Brookvale NSW 2100) for the billing address. Thank you for your understanding.

What if I get my order on the wrong day or to the wrong address?

It’s important to check your email confirmation once you have placed an order to ensure you have selected the correct delivery date as this is the date that determines when we will make the delivery. If you fail to check the order confirmation and receive a delivery on the wrong day we can arrange to re-deliver but there will be a cost. Pick up charge and Re-delivery charge (whatever the delivery cost is to your area). Plus a $5.00 admin charge. 


Delivery

Is there a minimum food order value for a delivery?

Yes, there is. The minimum food order value for delivery is $75.

When do you deliver to my area?

Each area has a designated delivery day – please enter your postcode at the top of this page for details. While our drivers endeavour to deliver between the time frames advised on our site, we cannot guarantee a specific time frame. Our delivery routes are only finalised on the morning of your delivery. At this time you will receive an email with estimated delivery time and a link for tracking.

Who delivers my food?

Sydney, Melbourne + Brisbane metro are serviced by our Gourmet Dinner Service drivers. We use Chill Couriers or Cool Couriers for some suburbs as well as ACT and regional NSW, VIC and QLD.

Do I need to be home to accept the delivery?

You don’t need to be home to receive your delivery as meals are delivered in a thick cardboard box with Woolpack insulation plus dry ice and can be left in a safe location for up to 8 hours. If you live in a gated complex or high rise building please leave delivery notes with instructions on how to enter the complex, otherwise we will leave at the front door and no responsibility will be accepted. Note: currently due to Health Department guidelines, we are unable to enter the building and must leave boxes outside the security door. Please note that our drivers are unable to call on approach as they are focused on driving.

What is dry ice, why is it used & how should I handle it?

Dry ice is frozen carbon dioxide. It has a surface temperature of nearly -80 degrees Celsius, which is what makes it ideal for keeping our food frozen. When dry ice “melts” it turns back into carbon dioxide gas and disappears into the atmosphere so there’s no messy, wet liquid left over as with normal ice. This process is called “sublimation” and can cause a frosting effect known as dry ice “snow” which is temporary and harmless. If you open your delivery box and find dry ice snow on your food packages, there is nothing to worry about. This will dissipate within minutes of exposure to regular air. You can place your frozen items direct from our delivery box into your home fridge or freezer (even if it has a little snow on it). Allow the dry ice pack to sublimate over time and then dispose of the plastic packaging.

Dry ice cautions

  • Don’t touch dry ice with your hands, use gloves.
  • Leave dry ice in a well ventilated place so the gas can dissipate and not cause harm.
  • Don’t put dry ice in your home freezer as it can cause damage. 

What do I do with my delivery box?

Please recycle your cardboard box and Woolpack within your weekly council service. Both go in the paper bin.

What about Public Holidays?

Delivery days are subject to temporary change during special events local to you and on public holidays. Most deliveries will be made on your next delivery day. We advise you by email, in advance, of any public holidays that may affect your delivery. 

Weekend deliveries

As we are closed on weekends, please be aware that any fresh components ie salad and vegetables will have a shorter shelf life than week day deliveries due to the orders being packed on Friday afternoon.


Picking up an order

Can I collect my order?

Yes! You can collect your order from us at no charge. Meals can be collected from our kitchen in Sydney, Melbourne and Brisbane, but please pre-order so that we can have it packed ready to go.

When is the order cut-off time for same-day pick up?

For same day pick up, please order before 12 noon. We will need at least 1 hour notice to pack your order.

Where do I collect my order from and at what time?

We are located at:

Sydney kitchen:  5/9 Powells Road, Brookvale NSW 2100. Pick up: Monday to Thursday 8.00am - 5pm. Friday 8.30am - 4pm.

Melbourne kitchen:  60 Tarnard Drive, Braeside VIC 3195. Pick up: Monday to Friday 8.00am – 2pm.

Brisbane kitchen: 5/33 Meakin Road, Meadowbrook QLD 4131. Pick up: Monday to Friday 8.00am – 1pm. If picking up from Brisbane kitchen and the gate is closed please use code: 3343# to enter and exit.  


Dietary Requirements

 What if I'm allergic to some foods?

Our meals may contain or contain traces of dairy, egg, wheat, barley, rye, oats, gluten, fish, crustaceans, molluscs, peanuts, tree nuts, other nuts, sesame, seeds, soy, sulphites and/or capsicum. Gourmet Dinner Service and Dietlicious cannot guarantee a total absence of any of these products in any of our meals.

If you require specific dietary guidance, we strongly suggest consultation with your doctor before consuming Gourmet Dinner Service or Dietlicious meals.

Dietlicious and Gourmet Dinner Service are not responsible and accept no liability, for any adverse effect on any person due to allergy or intolerant reaction arising from that person’s consumption of any food or drink supplied by Gourmet Dinner Service or Dietlicious.

Do you cater for special dietary requirements?

Our food is designed for general healthy eating however you may select our icons or filters for vegetarian, no added gluten, no added dairy etc. Our sister company Dietlicious offers small meals for weight loss and more vegetarian, no added gluten and no added dairy options. Unfortunately we are unable customise meals due to our cooking schedule and our meals being cooked in batches.

Can I eat Gourmet Dinner Service meals while pregnant or breastfeeding?

All of our meals are free from any preservatives so are perfectly healthy for pregnant or breastfeeding mothers, though it is always best to consult your healthcare professional(s) before starting a diet or embarking on a particular type of eating plan.


Payment

What are my payment options?

Payment can be made by Visa, Mastercard, Amex or Paypal online. To protect your security we use a secure independent payment gateway and do not store any credit card details unless you manually select to do this. Your card details are encrypted and held on the gateway providers’ site. 


Loyalty Program T & Cs

  1. Loyalty Program points are earned and redeemed on the customer account associated with the email address where the activity has taken place.
  2. Loyalty Program points and/or credit on a customer account is not transferrable or redeemable for cash.
  3. Loyalty Program points are earned at the rate of 1 point per $10 spent on food. Points can also be earned via social media activity, reviews, having a birthday etc. Please refer to our Loyalty Program page for details on how to earn points. Loyalty Program points cannot be earned on the purchase of a gift card.
  4. Loyalty Program points can be redeemed in increments of 250 only. 250 points equates to $25 off food ordered.
  5. Loyalty Program points cannot be earned retrospectively.
  6. Loyalty Program points for Refer a Friend are earned for new customer referrals only. To qualify, the email address referred must not already be held within our email or ordering system. Points are earned where a newly referred customer has spent $100 or more (net) on food. Points are not earned on delivery fees. Points will be automatically added to the referring customer’s account once criteria is met.
  7. Gourmet Dinner Service has the right to modify or terminate the Loyalty Program at any time without notice.